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Terms of Use and General Browsing Conditions

Last Updated: November 30, 2023

Definitions and Descriptions

For the purposes of this Terms of Use, the following definitions and descriptions should be considered for better understanding:

 

“SLEEPUP APP”: intended for the user, through mobile devices such as smartphones. It aims at treating insomnia and monitoring sleep through digital therapies, educational and relaxation resources, follow-up reports, clinical tests and a sleep diary.

SleepUp WEB Portal: intended for healthcare professionals, through devices such as computers or smartphones, accessed via internet. Designed to present user's evolution report as well as to obtain information from the professional in charge.

Wearable Technologies (“Wearables”): devices worn by the user that can be paired with SLEEPUP APP.

Virtual Assistant (“Dr Luna”): artificial intelligence of natural language processing, whose purpose is to communicate with the USER.Cloud Platform (“Backend”): artificial intelligence and proprietary algorithms for analyzing, predicting and customizing treatment.

User: visitor who accesses SLEEPUP restricted area.

Visitor: Anyone browsing SleepUp Platform.

Password: set of characters that serves as proof of the USER'S digital identity, of exclusive and unique knowledge.

Accredited Professional: (i) Sleep Physician, that is, professionals formally trained in sleep medicine and duly registered by the Regional Council of Medicine who seek SLEEPUP platform to provide tele-assistance services or medical tele-assistance in the area of sleep medicine; (ii) Psychologists and other health professionals trained in Cognitive-Behavioral Therapy (CBT) or CBT-i for insomnia, and who are duly registered in their respective Class Councils; (iii) Master Administrators, entities in the health area, such as offices, clinics and hospitals, that hire SLEEPUP platform to help their staff.

Access Account: Credential of a registered visitor that allows access to the restricted area and exclusive features, defined by username and password.

Demographic Data: A set of personal information on an Internet user as to identify him/her, differentiating him/her from others, such as identity card (RG or RNE), individual taxpayer register (CPF) or corporate taxpayer register (CNPJ), residential or business address, headquarters, full name, among others.

Company: Name used in this Terms of Use to identify the owner and holder of SLEEPUP TECNOLOGIA EM SAÚDE LTDA.

Layout: A set comprised of website appearance, design and flows. 

Link: Terminology for Internet address. 

Login: Username chosen by the visitor when completing the registration for access to exclusive features of the Platform.

Logs: Records of visitor’s activities carried out on the Platform. 

Platform: It designates the integrated system of SleepUp solution, which includes Cloud Platform (“Backend”), SleepUp APP, Website, SleepUp WEB Portal.

Site: Term for Internet page, and designates the electronic address www.sleepup.com.br and its subdomains.

Medical Teleservice or remote assistance: Teleservice can also be called as teleconsultation, and consists of medical service provided by a video call. Summing up, teleservice or teleconsultation is any type of service provided by audio and/or video among health professionals.

Introduction

The present Terms of Use and Browsing Conditions ("Terms of Use") are bound to all activities developed and services provided by "SLEEPUP" platform, held by SLEEPUP TECNOLOGIA EM SAÚDE LTDA, a business corporate duly enrolled at Corporate Taxpayers’ Register (CNPJ) No. 35.408.641/0001-64, based and located at Rua São Jorge,  604, Santo Antônio, in the city of São Caetano do Sul, in the State of São Paulo, hereinafter referred to as SLEEPUP or COMPANY. As a condition for accessing and using SLEEPUP exclusive features, the USER states having thoroughly read this Agreement and its Privacy Policy, thus being fully aware of their terms, to which, freely expresses his/her agreement. In case the USER does not agree with such provisions, access must be discontinued. This Agreement is not entered into with Apple, Inc.,or with any of its subsidiaries, Google, Inc., or with any of its subsidiaries, or with any other entity, as applicable. 

1. ACCESS AND FEATURE RESTRICTIONS

1.1. This Platform is designed to services provided by SLEEPUP. When creating an account, accessing or using the Platform, the USER acknowledges that he/she is in full agreement and agrees to comply with the terms of this Instrument. IF THE USER DOES NOT AGREE TO THE PRESENT TERMS, HE/SHE MAY NOT ACCESS OR USE THE PLATFORM. 

1.2. To access SLEEPUP platform for the first time, the USER must download the application from Google Play or Apple Store, install it on a smartphone, log in through an email address, enter a password to create or update an account ("Account") upon the collection of certain personal data, which may include full name, telephone number, CPF, date of birth, and email address. Such data will be stored and used in accordance with our Privacy Policy, which can be found at http://sleepup.com.br/politicadeprivacidade ("Privacy Policy"). You agree to provide SLEEPUP with accurate and complete information and to update it promptly after any changes. 

1.3. Visitors and users are responsible for bearing the necessary means to browse this Platform, access to the Internet inclusive. Please note that operator's normal fees and charges, such as text messaging and data charges, still apply when using the app on a mobile device. 

 

1.4. Visitors and users are not allowed to: (i) resell, rent, lease, lend, sublicense, distribute or otherwise transfer rights relating to the application; (ii) modify, apply reverse engineering, decompile or dismantle the Platform; (iii) copy, adapt, alter, modify, translate or create derivative works from the Platform without the written permission of the Company; (iv) allow others to use the Platform including, but not limited to, shared use via a network connection, except within the terms of this Agreement; (v) circumvent or disable any technological features or measures of the Platform for protecting intellectual property rights; (vi) use the Platform to try to circumvent the technological measures employed, with or without resource to any device, program or service designed for this purpose, to control access to a content file or other work, or the rights thereto, protected by the copyright regulation of any jurisdiction; (vii) use or have access to the Platform to compile data to be used or usable by a competing product or service; (viii) use your Account to post, request or transmit any commercial advertisements, including chain emails, junk mailing or repetitive messages to anyone; (ix) use your Account to engage in any illegal conduct; (x) upload to transmit any communication that infringes or violates the rights of any party; (xi) upload materials of any sort that contain expressions of hatred, abuse, offensive images or conduct, obscenity, pornography, explicit sex or any material that may give rise to any civil or criminal liability under applicable laws or regulations or that may conflict with this Agreement and the Company's Privacy Policy; or (xii) upload any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or of this website. 

 

1.5. Any of these prohibited practices will immediately terminate your license to use the Platform. 

 

1.6. It is prohibited on the Platform to use spider or data mining applications, of any type or form, that act as a robot, either to carry out mass operations or for any other purposes, under Brazilian criminal regulation as well as to repair data arising from this use.

2. GENERAL INFORMATION ON THE SLEEPUP APP AND ITS OPERATION

2.1. The Platform is presented to the mobile public in the format it is available, and may undergo constant improvements and updates, with SLEEPUP not being liable for maintaining a structure or layout, unless for its own convenience.

2.2. SLEEPUP will make efforts for the continuous and permanent availability of the Platform, being subject, however, to extraordinary events, such as natural disasters, failures or collapses in the central communication and Internet access systems or third party facts, which are beyond its scope of surveillance and accountability. 

2.3. SLEEPUP is not responsible for any damage, loss or  visitors’ and users’ device loss caused by system, server or Internet connection failures, even if resulting from third-party conduct, including malware actions such as viruses,Trojan horses, and others that may, in any way, damage the device or its connection as a result of accessing, using or browsing this Platform, as well as the transfer of data, files, images, texts, audios or videos contained therein.

2.4. Visitors and users do not have any rights to request the Platform availability at their best suitability, nor may they claim indemnity or compensation for damages in case this Platform remains off, regardless of the reason.

2.5. SLEEPUP does not take any responsibility for the visitors’ and users’ browsing through external links contained on the Platform, and it is their duty to read the Terms of Use and Privacy Policy of the website accessed and act accordingly. In the event of any damage or loss, visitors and users will be the sole responsible, since they are liable for safe browsing, since SLEEPUP only points to links, with the interested party assuming responsibility for accessing the site or not. 

2.6. SLEEPUP is not liable for the acts carried out by its visitors and users in the environment offered by the Platform, each one thus being charged according to the quality with which they use the platform.

2.7. SLEEPUP may, at its sole discretion and convenience, delete or suspend the access account of a certain user to its Portal, due to suspicion of information inaccuracy or criminal practice. This provision does not exempt visitors and users from always providing accurate data and practicing acts that are consistent with the purpose of the Platform existence and their registration on it. 

3. USERS’ REGISTRATION ON THE PLATFORM

3.1. If the visitor wishes to use exclusive features or make a purchase, he/she must register on the Platform, insert his/her personal data as requested and provide a strong password for identification and authentication, with an access account thus being created at the end of the procedure, or still, register using Google account or Apple Id.

3.2.   When an Internet user registers on this Platform, only accurate and true information must be provided, with the commitment, from then on, to keep his/her data always up to date, under penalty of civil and criminal liability, in addition to bearing the damages caused by using incorrect data, or from third parties, regardless of existence of fault. 

3.3. Registration on the Platform is free of charge and can be carried out by individuals over 17 years old, or in full civil capacity.

 

3.4. By registering, visitors declare to have full knowledge of this document as well as of the Privacy Policy, available in all links on the Platform, since claiming unawareness will not exempt them from any responsibilities during use. 

3.5. Whenever deemed convenient, users may change their passwords and some of their registration data through the Platform own resource.

 

3.6. If the user has forgotten his/her password, he/she can request a new password using the "I’ve forgotten my password" link on the SLEEPUP APP login screen.

3.7. By accepting these Terms, the USER acknowledges that SLEEPUP may contain some or all of the features described below, according to the version and the offer contracted by the USER, with SLEEPUP having no responsibility for the provision of any other features not indicated in the offer selected by the USER.

3.8.    The USER is responsible for taking all reasonable steps to ensure that no unauthorized person has access to his/her passwords or application account. The user is the sole responsible for (1) controlling the dissemination and use of the name logged in; (2) authorizing, monitoring and controlling access to and use of account and application password; (3) promptly informing SLEEPUP when suspecting account or password has been jeopardized or if there is any other reason to disable a password. Send us an email to suporte@sleepup.com.br

 

3.9.    The USER grants SLEEPUP and all other people or entities involved in the operation of the platform the right to transmit, monitor, retrieve, store and use his/her information related to the Platform operation. SLEEPUP cannot and will not assume any responsibility or liability for any information submitted or for users’ or third parties’ misuse of information transmitted or received through the Platform.

4. CONDITIONS FOR USING THE FEATURES 

4.1. SLEEPUP is a digital platform that improves user’s sleep through lifestyle tips, music, guided meditation, mindfulness and virtual therapy, with the aim of monitoring, analyzing and tracking user’s progress through diary, tests, reports and wearable technologies, developed for Android Operating Systems, including remote consultation service, in a secure virtual environment (online), via chat or video.

4.2. The features will be made available according to the version and plan contracted by the USER, respecting the conditions set in the present Terms:  

4.3. “Lifestyle Tips” can help your body find balance, improving your pace, hence your sleep. Available in all plans;  

4.4. “Songs” used as a strategy to relax and calm the mind. Available in Light, Standard and Premium plans; 

4.5. “Meditation” can be an effective technique for insomnia. Available in Light, Standard and Premium plans; 

4.6. “Sleep Diary” format by which information on user’s sleep will be collected. Available in Light, Standard and Premium plans; 

 

4.7. “Clinical Tests” refers to supplemental tests to assess user’s sleep. Available: 2 in the free and Light plan, 5 in the Standard plan and 10 in the Premium plan; 

 

4.8. “Reports” is the format through which user will have access to test results about his/her sleep diary and all clinical tests filled in. Daily report available in all plans whereas weekly and monthly report available in Light, Standard and Premium plans; 

 

4.9. “Personalized Recommendation” means the reports presented with customized recommendations, based on user’s profile, sleep diary and clinical tests information. Available in Light, Standard and Premium plans; 

 

4.10. “Monitoring” refers to wearable technologies used to monitor sleep pattern, in order to customize guidance and monitor evolution. Available in Light, Standard and Premium plans;

 

4.11. "Remote Medical Assistance via Chat" is an optional feature in the Standard and Premium plans. The service will be provided by a doctor or psychologist accredited in our platform, upon prior scheduling. Available in Standard and Premium plans. 

 

4.12. "Remote Medical Assistance via Video" is an optional feature in the allplans. The service will be provided by a doctor or psychologist accredited in our platform, upon prior scheduling..

 

4.13. “Virtual Therapy” consists of Cognitive Behavioral Therapy (CBT) and Mindfulness modules. It consists of a specific psychotherapeutic approach focused on the causes and symptoms of insomnia, being conducted by a specialized psychologist. 3 modules available in the Light, Standard plan and all modules in the Premium plan.

 

4.14. The USER acknowledges that general practices and limits to the use of such features may be established, including, but not limited to: (i) access to the features in accordance with USER'S contract; and (ii) limit of access to functionalities after effectiveness term expires without payment or plan cancellation. For any situation above, after term expiration, SLEEPUP “Freemium” plan rule will apply.

 

4.15. We offer monthly and yearly subscription options. Payment will be charged to your credit/debit card via your iTunes or Google Play account once you have chosen one of our subscriptions and confirmed the purchase. Paid subscriptions are automatically renewed, unless canceled in the Manage Subscriptions section of your account settings. You will be notified if there is a subscription fee rise and, if necessary, we will ask for your consent to proceed. Collection will be made, at the latest, during the 24 hours prior to the start of the period related to the last paid subscription.

SLEEPUP may, at any time, adjust its price list, at its discretion and need, only for new contracts, that is, new plans. If the user has already contracted a plan when the price list is adjusted, a notification will be sent 30 days prior to the date the adjustment will become effective. 

The contracted offer may provide the USER with a free-of-charge period, which will be expressly indicated upon contracting the service. The free period cannot be combined with any other offer, unless stated otherwise upon purchasing.

 

4.16. SLEEPUP provides tools that enable Premium and Standard Plan users to contact the ACCREDITED PROFESSIONAL for consultations, opinions, diagnoses, teleservice or medical telecare, and other resources aimed at helping users in the treatment of insomnia and sleep monitoring.

 

4.17. SLEEPUP has the Home Sleep Screening functionality that offers a complete digital journey of sleep screening, monitoring and therapy, with referral from specialist professionals. Sleep Screening gives you more convenience and practicality with generated results that can be accessed via app or PDF. This allows you to download it to view on your computer and print it to take to your doctor.

When purchasing Home Sleep Screening you will be entitled to a period of the premium plan, a complete report analyzing your data, a 15-minute assessment with a sleep psychologist and one 30-minute assessment with a sleep medical. The USER will receive the ring to monitor their sleep on loan and after completing the test they must return the SLEEPUP. Just available in Brasil.

 

4.17.1. Step-by-Step Home Sleep Screening:

1st Step: After receiving the oximeter and activating your SLEEPUP subscription, place the oximeter on your index finger or thumb, and get a night's sleep with it for at least 6 hours (minimum: 4 hours of use).

2nd Step: Enter the SLEEPUP application and access the "Sleep Screening" area. Fill out the general health form and then, with Bluetooth turned on, follow the app's instructions to connect the oximeter to your account.

3rd Step: After a night with the oximeter for at least 4 hours, access an oximetry to release the reports with instructions and the downloadable PDF. Don't forget to take the results to your doctor.

4th Step: Get guidance on your oximetry results by scheduling 30-minute online assessments included in the screening with our team of psychology and sleep doctor specialists.

5th Step: After completing your sleep screening and generating the complete report, contact SLEEPUP to find out more about how to return the oximeter.


SLEEPUP may offer similar packages with conditions and prices different from those offered by the APP in case of contracting with commercial partners entered in separately.

5. TECHNICAL REQUIREMENTS

5.1. For the services provision object of this Term, the USER must have at his/her disposal one or more devices containing the minimum configuration that enables SLEEPUP installation and use. The Operating Systems are periodically modified, which is why SLEEPUP will undergo new updates following the new versions of the Operating System. For full operation, the minimum requirements of APP SLEEPUP are:

"Android" Operating System 

  • Internet Connection

  • Android 5.0 or superior

  • 100 MB disk space

"IOS" Operating System 

  • Internet Connection

  • Android 13.0 or superior

  • 100 MB disk space

6. SLEEPUP LIABILITIES

6.1. SLEEPUP undertakes to its visitors and users to:

6.1.1. Keep the virtual environment safe, except for a destructive act by third parties that goes beyond the efforts made, when, therefore, it will not be liable for damages arising from such harmful practice.

6.1.2. Preserve the functionality of the website and  SLEEPUP APP, with unbroken links, using a layout that respects browsing and usability, facilitating browsing whenever possible.

6.1.3. Display features in a clear, complete, precise and sufficient form so that there is an exact perception of the operations performed.

7. VISITORS’ AND USERS’ LIABILITIES

7.1. Visitors and users undertake to browse with ethical righteousness, always respecting the conditions ruling the Platform use.

 

7.2. Users must take good care of the secrecy and security of their login and password, as this access account information determines their digital identity, granting them the authorship of all acts performed on their behalf, even if by a third party who is aware of such data.

 

7.3. If any incident occurs with the login and password data, such as theft, loss, robbery or suspicion of breach of confidentiality, the registered user must change the password and immediately notify SLEEPUP, to prevent damages difficult to be repaired from occurring.  

 

7.4. Every user who has an access account on this Platform undertakes to keep his/her registration data always up to date, under penalty of being civilly and criminally liable for damages arising from the imprecision and inaccuracy of the information stored. 

 

7.5. When providing data and information to SLEEPUP, visitors and users undertake to do so always with a commitment to veracity and authenticity, under penalty of incurring the applicable charges, as well as to indemnify those who may be damaged and to have the access account of this Platform deleted or suspended. 

 

7.6. In the event of damage to the Platform or to third parties, the person in charge undertakes to bear all obligations to indemnify the damaged party, with SLEEPUP not being liable for such damages. 

 

7.7. Visitors and users must use the resources of this Platform for the purposes for which they were designed, under penalty of incurring the applicable charges, to indemnify those who may be damaged and to have the access account of this Platform excluded.

 

7.8. The Platform allows you to insert: personal notes, share your stories, publish, upload or send content, and record certain information ("User Content"). You hold all rights to the User Content that you publish, share or register in the Platform. 

 

7.9. By providing your User Content to the Platform, you grant the company a non-exclusive, transferable, sub-licensable, worldwide, rights-free license to use, copy, explore, modify, publicly display, publicly execute, create derivative works, incorporate them into other works, alter, reformat and distribute your User Content in connection with the provision and operation of the Platform and related services and/or for SLEEPUP promotional purposes (e.g. by displaying it on our website, within the app, on social networks, on any website or internet platform, as we deem appropriate), subject to the Privacy Policy; and (b) agree to indemnify SLEEPUP and its affiliates, directors, officers and employees and exempt them from any and all claims and expenses, including attorneys' fees, arising from the means used and/or your failure to comply with the terms described in this Agreement. 

 

7.10.   SLEEPUP reserves the right to review all User Content, before it is submitted to the Platform, and to remove any materials for any reason, at any time, without prior notice, at its sole discretion.

8. PLATFORM COPYRIGHT AND INTELLECTUAL PROPERTY 

8.1. The commercial use of SLEEPUP expressions, such as brand, business name or domain name, in addition to the contents of the Platform screens, as well as the programs, database, networks, files that allow the user to access their account are held by SLEEPUP and are protected by copyright, trademark, patent, model and industrial design regulation and international treaties. 

 

8.2. By accessing this Platform, visitors and users state that they will respect all intellectual property rights and those arising from the protection of trademarks, patents and/or industrial designs, deposited or registered on behalf of SLEEPUP, as well as all rights relating to third parties that may be, or were, in any way, available on the Platform. Simply accessing the Platform does not grant any right to use the names, titles, words, phrases, brands, patents, literary, artistic and musical works, images, data and information, among others, that are or were available on it. 

 

8.3. Reproduction of the contents described above is prohibited, except with prior written permission from SLEEPUP or if they are intended for exclusively personal use and with visitors and users not acquiring any rights over them under any circumstances.

 

8.4. Having only a temporary file of this Platform is allowed, being its use prohibited for commercial, advertising or any other purposes that contradict the reality for which it was designed, as set in this document. Full or partial reproduction, distribution and dissemination of texts, figures, graphs that compose this Platform are also prohibited, without prior and express authorization from SLEEPUP, with only the printing of copies for personal use and file being allowed, however, the parts enabling a faithful and real understanding of its content and purpose cannot be separated. 

 

8.5. Visitors and users assume any and all civil and/or criminal liability for the misuse of information, texts, graphics, brands, works, images, in short, for any and all intellectual or industrial property rights on this Platform.

 

8.6. Any other type of use of authorized material, including for editorial, commercial or advertising purposes, can only be made with the prior and express consent of SLEEPUP. Visitors and users are aware, through this item, that unauthorized commercial use may incur civil and criminal penalties, since it is infringing Copyright Law.

 

8.7. Any reuse of authorized material must be subject to a new authorization from SLEEPUP. 

 

8.8. The authorization to use the requested material cannot be transferred to third parties, even if linked to the authorized subject for any reason. 

 

8.9. The use of the material does not authorize visitors and users to expose third parties to ridicule, create an illegal, defamatory, obscene or immoral work, which may violate morals and good customs, under penalty of incurring the charges applicable by the legislation in force. 

 

8.10. Any use not contemplated in the aforementioned authorization will be considered as a violation of copyright and subject to the applicable sanctions provided in Law No. 9610, of February 19, 1998, which protects copyright in Brazil. 

 

8.11.   The eventual removal of this Platform, as a result of any complaint, advertisement, article, video, product, service, news or photograph reproduced here, shall always be understood as a demonstration of our intention to avoid any inconvenience in relation to this matter and, never, as recognition of any infringement by SLEEPUP of third party rights. 

 

8.12.   The photos and images used on this Platform may not reflect its original size or current situation of the reproduced scenario, being merely illustrative. 

 

8.13. Unless specifically provided in an existing contract between visitors and users and SLEEPUP, users retain the copyright of the content they create or already own; however, when sent to the Platform, they grant an irrevocable, perpetual, worldwide, unrestricted, royalty-free and non-exclusive license for reproduction, adaptation, modification, translation, publication, distribution or display on the Platform itself, enabling the best use of the tool or illustration of any product or service it offers.

9. SLEEPUP SERVICE

9.1. SLEEPUP provides direct communication channels with its visitors and users on its Platform, through contact links, which are available from Mondays to Fridays, from 9:00 am to 5:00 pm, by the email address suporte@sleepup.com.br 

10. MODIFICATIONS OF THESE TERMS AND CONDITIONS

10.1. The present Terms of Use and Browsing Conditions are subject to constant improvement and upgrading. SLEEPUP therefore reserves the right to unilaterally modify this document and its Privacy Policy at any time.

10.2. When browsing this Platform, the user agrees to be ruled by SLEEPUP Terms and Conditions of Use, and by the Privacy Policy that are currently in force and, therefore, must check them each time they visit the Platform.

10.3.   From time to time, and without prior notice, we may change, expand or improve the application. We may also, at any time, stop operating a part or all of the application or, selectively, disable certain app features. Using the application does not entitle the user to a continuous feature provision and availability. Any modification or deletion of the application or any particular features will be carried out at our sole and absolute discretion and without permanent obligation or liability towards the other party.

11. YOUR FEEDBACK 

11.1. Your feedback about the app is more than welcome. Unless you expressly state otherwise, any communication sent or posted to us in the app stores is considered to be submitted on a non-confidential basis. You agree that we may decide to disclose such contents, at our sole discretion. You agree to authorize us to use such contents free of charge, to review, modify, adapt them and change their context, or to make any other changes we deem appropriate.

12. EXECUTION RIGHTS 

12.1.   Monitoring the access or use of the app is not our responsibility. However, we reserve the right to do so for the purpose of operating and maintaining the platform, ensuring its compliance with this Agreement and complying with applicable legal requirements. We may disclose unlawful conduct to the competent authorities and, pursuant to a valid legal process, we may cooperate with the competent authorities to prosecute users who violate the law. 

12.2.   We reserve the right (but are not obliged to do so) to remove or disable any content posted on the platform or access to the platform at any time and without notice, at our sole discretion, if we determine, at our exclusive discretion, that its content or app use is reprehensible or violates this Agreement. 

12.3.   SLEEPUP has no responsibility whatsoever towards the Platform users or towards any other person or entity for the practice or non-practice of the aforementioned activities. 

13. ANVISA (Brazilian Health Regulatory Agency)

SLEEPUP Application is a software registered by ANVISA under No. 82207710002, Process 25351716483202141, classification II - Medium Risk - Medical Device - Medical Devices. 

14. GENERAL PROVISIONS

14.1. Tolerance of non-compliance with any of the clauses and conditions of this instrument will not constitute a novation of the liabilities set herein, nor will it prevent or inhibit their enforceability at any time. 

14.2.  This Platform operates based on the official Brasília time. 

 

14.3.  SLEEPUP may cancel any user's access account at any time and without prior notice, without indemnification, if any practice contrary to the provisions of the present Terms of Use or that causes damage to SLEEPUP or third parties has been detected and identified. 

15. APPLICABLE LAW AND JURISDICTION

15.1. The Terms and Conditions of Use described herein are interpreted in accordance with Brazilian law, in Portuguese language, and the Central Court of the District of the City of São Paulo, State of São Paulo is elected to settle any disputes, issues or questions arising, with express waiver of any other, however privileged it may be. 

16. Version

Last Updated: November 30, 2023

Read Privacy Policy

17. READ THE FREE AND INFORMED CONSENT TERMS

Project title: Assessment of Portable Technologies and Remote Cognitive-Behavioral Therapy in Sleep Monitoring and Treatment of Insomnia.

Step #6: Description of the profile of users of online platforms for treating insomnia and associations with treatment adherence and therapeutic success.

Responsible researcher: Gabriel Natan Pires

 

You are being invited to participate, as a volunteer, in the research described above. The invitation is made because you are already a user of a SleepUp service. Your contribution is important, however, your participation is voluntary. At any time, before, during and after the research, you may request further clarification, refuse to participate or withdraw from participation. In all these cases you will not be harmed, penalized or held responsible in any way.

 

BACKGROUND AND OBJECTIVES OF THE RESEARCH: The use of apps for insomnia is increasingly widespread and in many cases they can actually contribute to the treatment and improvement of sleep complaints. However, the effect of this treatment is different for each person. We want to know the profile of people who have the best results with this type of treatment and which features contribute most to improving sleep.

 

PROCEDURES: As you are already a user of SleepUp services, your participation is based solely on the data section obtained through the application. This includes descriptive and socio-demographic characteristics, results of tests carried out on the application and record of use of all the application's functionalities. This research will consider all information obtained over six consecutive months, counting from your consent to the terms of this research.

Participation in this project does not imply any additional risks or discomforts to any already incurred through your commercial use of SleepUp services. Still, it should be noted that:

If you use the application on your cell phone, ensure that you are in an appropriate and safe environment, avoiding situations that could lead to accidents (such as when driving or walking). Furthermore, ensure that you have access to a secure internet network, as some important information will be transmitted by the application.

Using the application may involve the discussion of habits and personal information and this may cause discomfort for some people. In both cases, you always have the right not to share any information with the psychologist or through the app if you don't feel comfortable.

 

RISKS, BENEFITS AND COSTS: As a benefit, you will be contributing to science and the availability of better treatments for insomnia. It is important to highlight that this research has primarily academic purposes and that its results will be disseminated among the scientific community, in order to benefit not only SleepUp users.

Researchers and partner institutions are committed to treating your data anonymously, with privacy and confidentiality. Your data will not be used for purposes other than those described in this term. Furthermore, the results of your tests or any other data resulting from this research will not be disclosed individually, protecting the confidentiality of your data. You will receive all of your test results as soon as they become available. Furthermore, you can ask the research team for preliminary results of this project at any time.

Participating in this research does not imply additional costs to those you already assume by being a user of any SleepUp service. Your participation will not be reversed in payment, discounts on the use of the service or financial benefits of any nature. If any problem or personal injury occurs during or after the procedures to which you will be subjected, you will be guaranteed the right to immediate treatment, not excluding the possibility of compensation determined by law, if the damage is a result of your participation in the research. Any costs related to damages and compensation will be the responsibility of SleepUp.

 

CONTACT: If you have any questions about the research, you can contact the responsible researcher, Dr. Gabriel Natan Pires, on telephone (11) 4118-3019, cell phone (11) 95555-6467 and email gabriel.pires@ sleepup.com.br.

If you have any considerations or questions about research ethics, please contact the Research Ethics Committee (CEP) of Universidade Brasil (R. Carolina Fonseca, 235 – Vila Santana, Itaquera - São Paulo/SP – CEP: 08230 -030. Tel: (11) 2070.0167. Email: comite.etica.sp@universidadebrasil.edu.br).

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