Question 1

App Download

Accepted Answer

The “SleepUp” application is available in the Google Play Store and Apple Store stores, and has the following minimum requirements:

- Android application: Internet connection, Android 5.0 or higher and 50 MB disk space.

- IOS application: Internet connection, IOS 13.0 or higher and 50 MB disk space.

The application language will be set by the default language registered on the device.

Question 2

Registering on the App

Accepted Answer

To register, two options are possible: via email (manually) or via third parties (google or apple)
 
    Via Email (Manually)

The user must click on the “Register” option on Screen #1 to create a new account. then you must fill in the following data:

The full name (Screen #3);
    Fill in the email (Screen #4);
    Confirm the email (Screen #5);
    Choose the password (Screen #6);
    Confirm password (Screen #7).

The password must be at least 8 characters long, and contain at least one capital letter, a number and a symbol (!@#$%&*).

Finally, a confirmation email will be sent (Screen #8), and the user must click on “Verify” in the email received, before logging in for the first time.

Via Third Parties (Google, Apple)

To register via social networks, the user must click on the button “Sign in with Google” (Screen #1) or “Sign in with Apple” (Screen #1, available only for iOS devices), and then a pop-up will open with the accounts linked to the mobile device. The user must click on the desired account and then the registration will be carried out automatically.

Question 3

Login (Enter the Application)

Accepted Answer

After the registration has been carried out, the user must select the login method. This can be done via a third party by clicking on “Sign in with Google” or “Sign in with Apple” (Screen #1), or by email (manually) by clicking on “Continue with Email” (Screen #1) and enter “E-mail” and “Password” (Screen #2). The user will be introduced to the app with an instructional welcome video with instructions on how to use the app (Screen #3).

The user will then be taken to Screen #4 with the ICSI test (Inventory of causes and symptoms of insomnia), which can be skipped by clicking “Skip”, (the user will be notified through a warning that they can take the test in the future in this case) or answered by selecting an answer for each question and clicking “Next” to proceed. At the end, the user will see the test result (Screen #5) and a recommendation of the best plan according to the severity of insomnia, and afterwards, continuing to the app.

Recover password

If you have logged in by email (manually) and have forgotten your password, the user can create a new password. To do so, after clicking on "Continue with Email" (Screen #1), you must click on "I forgot my password" on Screen #2. After entering the email registered on Screen #3, an email will be sent with a link to create a new password.

Question 4

Sign in with Partner

Accepted Answer

In case the user has received a subscription through a partner company of Sleep up, or has purchased a promotional voucher in stores and pharmacies, he can activate and associate both with a new or pre-existing account in “Enter with Partner” (Screen #1), which will take you to Screen #2.

Question 5

Sign in with Partner: Activate Subscription with Claro

Accepted Answer

Having received or purchased a subscription from Claro, the user must click on the “Claro” company button/logo, and then enter the registered telephone number with area code (Screen #2).

Then, after entering the phone number and being authenticated on “Claro”, the person will receive a code via SMS, and on Screen #3 they must enter the code received, being able to receive it again after a while, in case there is any problem.

After entering the code, the person must associate the subscription acquired by Claro with a new or pre-existing account (Screen #4), using one of the registration methods (mentioned in the item "Registering in the Application"). After that, a message confirming the link between the subscription and the account will be displayed (Screen #5).

To cancel the plan, the user must access the Menu in the upper left corner of the left screen, click on “My Account (Screen #6)”, and on “My Plans”, click on the “Cancel Subscription” button (Screen #7). The request will be sent to Claro who wants to cancel, and must wait until Claro's response to cancel the plan. While the process is being carried out, the system will warn the user that the plan is in the process of being canceled (Screen #8).

Question 6

Sign in with Partner: Activate Subscription with Altenburg

Accepted Answer

If the user has purchased a Conecta Pillow from Altenburg, they will be entitled to a Light plan subscription. To activate it, simply click on “Enter with Partner”, selecting the Altenburg company (Screen #2).
The subscription can be activated using the “Activation Code located on the pillow label (Screen #3). On this same screen, the user can click on the “I didn’t find the activation code” button to receive further instructions on how to locate the activation code (Screen #4).
After the activation code has been validated, it must be filled in which store the user purchased the pillow from (Screen #5) and an account must be associated with the code so that the user can activate the subscription (Screen #6). A confirmation message will be displayed to the user, and application instructions and tips will then be presented on the welcome screen. (Screen #7).

Question 7

Sign in with Partner: Activate Subscription with Algar

Accepted Answer

Having received or purchased a subscription from “Algar”, the user must click on the button/logo of the company “Algar”, and then enter the telephone number registered with the area code with the telephone number (Screen #2).

Then, after entering the phone number and being authenticated at “Algar”, the person will receive a code via SMS, and on Screen #3 he must enter the code received by SMS, being able to receive it again after a while, in case there is any problem. .

After entering the code, the person must associate the subscription acquired by “Algar” with a new or pre-existing account (Screen #4), using one of the registration methods mentioned in the "Registration in the Application" section. After that, a message confirming the link between the subscription and the account will be shown. (Screen #5).

To cancel the plan, the user must follow the same cancellation instructions for the Claro partner, in the section "Activate Subscription with Claro"

Question 8

Sign in with Partner: Promotional Code and Other Partners

Accepted Answer

The item “Promotional Code”, as well as other partners only need the insertion of the promotional code. To activate, simply click “Enter with Partner” (Screen #1) and select the coupon option or the partner who provided the promotional code (Screen #2).

When entering the coupon (Screen #3) and it is validated, the user must associate the subscription to an account to activate it (Screen #4). After that, a message confirming the link between the subscription and the account will be shown. (Screen #5).

Question 9

Notifications: View and Edit

Accepted Answer

To view the notifications, the user must click on the Koala symbol in the upper right corner of Screen #1. Then Screen #2 will be displayed and the user will be able to select and click on the notification they want, which will take them to the notification destination.

The user will receive push notifications by cell phone. When clicking on them, the user will be directed to Screen #2 to view them. If the user wants to stop receiving notifications, he must disable it using the notification features in the cell phone's settings.

To delete notifications, the user must click on “Edit” on Screen #2, select the notifications they want to delete (Or click on “Select All” to clear all of them) and click on “Delete” on Screen #3. A pop-up will appear, and then the user must click on “Confirm” (Screen #4).

The user will be notified every day to fill in the sleep diary, with a limit of being able to fill up to the last 3 days. After this period, journals longer than 3 days cannot be filled. Notifications that are available are only for the last 3 days and/or tests that need to be completed.

Question 10

Clinical Tests: Access and Completion

Accepted Answer

The “SleepUp” app has 10 questionnaires, including two anamnesis and 8 clinical tests, in order to provide feedback, personalize therapy and assess treatment progress. These tests are performed periodically, and the user will receive a reminder to perform them.

Upon receiving the reminder, the user will be able to click on the notification, and then they will be directed to the questionnaire. The user can also access the list of questionnaires through the home screen (Screen #1), clicking on the “My diary” button, and then clicking on the “Tests” button on Screen #2. On Screen #3, the user can click on the desired test, if it is in the correct filling period, it will open (Screen #4), otherwise, the user will receive a pop-up warning to wait for the correct filling period.

After completing the questionnaire, the user will see a screen with the result of the questionnaire (Screen #5), including a field to enter comments about the result. The test result will be available in the “Reports” function, clicking on the item “Filter by Type of Report” and selecting the option “Test Results” (Screen #6), while the visualization of the complete content of the answered test will be visible on the main screen of the Journal (Screen #2), clicking on the day it was performed, indicated by the red circle.

Question 11

Digital Diaries: Access and Completion

Accepted Answer

The application has digital diaries, which the user can fill in to generate reports and personalized guidelines, in addition to having a record that can be displayed for free on a daily basis, while monthly and annual filters that average the data for the month and generate a new sequence of guidelines are available on paid plans.

Question 12

Digital Diaries: Sleep Diary

Accepted Answer

The Sleep Diary (Screen #3) is a tool available to the Standard plan. The user will receive the notification every morning to fill in the sleep diary, and can click on it to be directed to it. In addition, there are 5 ways to access the Sleep Diary:

Clicking on the “Sleep Time” or “Sleep Efficiency” buttons on Screen #1, which if they are blank, a pop-up will be shown for the user to fill in the Diary;
    Clicking on the journal symbol at the bottom of Screen #1, and then on “Register” (Screen #2).
    Upon entering the “Reports” function, the user will receive a pop-up warning to fill in the Diary (Screen #4).
    When clicking on the desired day in the calendar on Screen #2, the user will also be directed to the diary, in this case, the user will only be able to fill in the Diary of the last three days.
    Upon accessing the home screen, there will be a section called “Your journey today” (Screen #1) with all the tasks pending to be done that day.

All mandatory questions must be completed in order to be able to register. If there are unanswered questions, an alert with an error message will appear (Screen #5) and unanswered questions will be highlighted in red (Screen #6). Inconsistently answered questions will be highlighted in orange, with text indicating the reason (Screen #7)

After completing the registration, the user will be directed to the “Reports” tab of the sleep diary, where they can see their metrics and receive personalized guidance (Screen #9 and #10).

It is possible to view the answered Diary by clicking on the desired day on the calendar on Screen #2, a legend with a green circle indicates that the diary is filled in on that day (Screen #8). It is possible to update only the Journal that was filled within the same day, Journals filled in the previous days cannot be updated.

Question 13

Digital Diaries: Medicine Diary

Accepted Answer

When filling out the Sleep Diary, available at the Standard plan, and checking yes to the question “Did you take any sleeping pills?” (Screen #1), the user will be taken to the "Diary of Medicines" screen, where they can record all the medicines they took that day, how they felt when taking the medicine, what they thought when taking the medicine and if they had any side effect (Screen #2) The user will be able to access the filled diary in the reports menu, using the Filter option and selecting the “Medicine Diary” option (Screen #3).

Question 14

Digital Diaries: CPAP Usage Diary

Accepted Answer

When going to the bottom menu in “My Diary” and selecting the “CPAP Diary” button (Screen #1), the user will be taken to the “CPAP Usage Diary” screen, where he will be able to answer questions related to the use of the CPAP, how you snored that night, how many times you woke up during your sleep, feelings, thoughts, side effects, among others (Screen #2). Users will be able to access the completed diary in the reports menu, using the Filter option and selecting the option “CPAP Usage Report” (Screen #3).

Question 15

Reports: Data Access and Analysis

Accepted Answer

Daily reports are available on the free plan, and monthly and annual reports are available on the Standard and Premium plan. Reports can be accessed by clicking on the “My Reviews” button on the home screen (Screen #1), within the “What do you want to do?” menu, or by clicking on the reports icon in the footer. In the reports, the user will be able to select if he wants to see them in a “daily”, “monthly” or “annual” form in the tab at the top of the page.

Question 16

Reports: Sleep Diary Report

Accepted Answer

The application has reports generated primarily by filling in the “Sleep Diaries”, and then, if activated, by automatically monitoring the sleep phases, including information such as sleeping time, heart rate during sleep, sleep and steps. When accessing the reports, the Sleep Diary Report is the first to be shown. If it is not selected, to access it, after going to the reports screen described in the previous item, the user must click on the selection menu “Filter by type of report” and select the option “Sleep Diary”. 
At the bottom of the reports page, you can also see a personalized recommendation, determined by the data collected from the user in each report.

Question 17

Reports: Medicine Diary

Accepted Answer

The Medicine Diary report is available to paid SleepUp plan subscribers. If it is not selected, to access it, after going to the report screen described in item 9, the user must click on the “Filter by type of Report” selection menu and select the “Medicine Diary” option.
It is available in Daily view (Screen #1) and Monthly view (Screen #2), and in the case of Annual view (Screen #3), the system indicates to the user that there are no annual reports.

By clicking on one of the days in the monthly view, the user will be able to see details about completing the diary on that day, about the use of medications (which were taken and which were not), the feeling recorded and the dosage (Screen #4).

On Screen #2, the user can select the completion of a specific remedy to see the reports for that remedy (Screen #5) by clicking on the selector menu of “See all remedies”. And by clicking on the smiley face icon located above the calendar, he can see the sentiment log for the month (Screen #6). If the user does not fill in the other information, they will see the report with no records (Screen #7)

At the bottom of the reports page, you can also see a personalized recommendation, determined by the data collected from the user in each completed diary.

Question 18

Reports: CPAP Usage Report

Accepted Answer

1. For Gaslive CPAPs

This report is available exclusively to SleepUp Premium plan users who have activated their plan through a Gaslive CPAP.
. The user will be able to access reports of the data collected by their CPAP device. To access, after accessing the reports screen described in item 9, the user must click on the “Filter by Report Type” selection menu and select the “CPAP Use Report” option (Screen #1).
The report can be displayed on a daily, monthly or annual basis, and will show the following data collected by CPAP Gaslive, and by the CPAP Use Diary, if completed.:
Diary (Screen #2): CPAP Use Time; Efficiency of CPAP use and whether Therapy lasted ≥ 4 hours;
Monthly and Annual (Screens #3 and #4): Average CPAP Usage Time; Average Efficiency of CPAP use and Average of Therapies lasting ≥ 4 hours;
At the bottom of the reports page, you can also see a personalized recommendation (Screen #5), determined by data collected from the user each day the CPAP was scanned, as well as reminders to scan and/or complete the Apnea Diary.
If the user has not completed the CPAP use diary”, some fields such as “Time of Use”, “Therapy Duration ≥ 4 hours” among others contained in the diary will be shown in the same place (Screen #2).

2. For CPAP Usage Diary

This report is available exclusively to any SleepUp Premium plan user. The user will be able to access reports of data collected by filling out the CPAP Use Diary. Access to the reports is in the same way as described in item 1 - however, the results displayed will be different. The report can be displayed daily, monthly or annually, and will show the following data collected by the CPAP Use Diary:
Diary (Screen #7): If you snored; if you used CPAP; Feeling; CPAP Use Time; If the Therapy was greater than, equal to or less than 4 hours; Efficiency of CPAP Use and Personalized Guidance.
- (Screen #8) If CPAP is not used, instead of the CPAP Usage Time, the duration of Therapy and the efficiency of CPAP use, the reason written by the user for not using CPAP on the day will be displayed.
Monthly and Annual (Screens #9 and #10): Average CPAP Usage Time; Average Usage ≥4h; Average Usage Efficiency and Personalized Guidance
If the user has no entries for the day or month, a message will be displayed (Screen #11) alerting them that the Diaries must be filled in for the reports to be displayed.

Question 19

Reports: Test Results

Accepted Answer

Within the reports tab, users will be able to view the tests performed by period (day, month or year), and will be able to access the results through this screen. To access, after accessing the reports screen described in the section "Reports: Access and Data Analysis", the user must click on the selection menu “Filter by type of report” and select the option “Test Results” (Screen #1 ). Then Screen #2 will be displayed with all tests performed in the period. To access the results, simply click on the desired test and the application will direct you to the screen with the test result.

Question 20

Goals: Configuring and Evaluating

Accepted Answer

In the free plan, users will be able to choose their own sleep goals, while in SleepUp's paid plans it is possible to evaluate their goals. To select their goals, the user must click on the “Update my goals” button on Screen #1, or within the “My Diary” section (Screen #2), the user can click on “Goals”.

The user will then go to Screen #3, where they can click on “Choose my goals” to go to Screen #4, where they will choose goals such as setting sleep and wake times, as well as being able to view and delete custom goals, or the user will be able to click on “Evaluate my goals” (Screen #5) to evaluate the evolution of the goals and obtain a result. The evaluation of the goals is carried out every Monday, and the user will receive a reminder to complete the evaluation.

The user will be able to define personalized goals in the premium plan, and these goals will be defined within the Therapy modules and will be registered in the goals list, to be evaluated together with the others.

Question 21

Lifestyle Tips

Accepted Answer

Lifestyle tips are available on the free plan. To access them, the user must click on “See more” in Tips on Screen #1, or click on the “Take care of your sleep” icon in the footer menu, and then you will be directed to “Screen #2. On this screen, the user must click on “Lifestyle Tips” and then select and click to view the complete material (Screen #3).

Question 22

Meditations and Songs

Accepted Answer

Songs and meditations are available on the standard plan. To access them, the user must click on “See more” in “Meditations and Relaxation” on Screen #1, or click on the “Take care of your sleep” icon in the footer menu, and then you will be directed to the “Screen #2 or #3.
	On any of these screens, the user will have a list of “Music and Sounds” or “Meditation and Relaxation” sessions, and can choose any one by clicking to open the media player with the audio material (Screen #4).

Question 23

Special Modules

Accepted Answer

Special modules are available on SleepUp's paid plans. To access them, the user must click on “Special modules” in the “What do you want to do?” menu. from Screen #1, or you can click on the “Take care of your sleep” icon in the footer.

When going to Screen #2, the user will be able to navigate between the carousel menu at the top and must click on the item "Special Modules". There will be 9 modules listed, among them some will be available, and others only "coming soon". After selecting the desired module, he will be directed to Screen #3, with a list of topics, and by clicking on the available ones, he will be able to access the content. The next topics are released one day after completion of the previous one, or under module-specific conditions. The content of each module includes texts, videos, audios, quizzes, interactive activities, setting reminders and personalized goals.

For the questionnaires of the "Facing Depression" module filled with the information of suicidal thinking marked, an email will be sent to the doctor and to the emergency contact registered by the user, informing the fact. The firing of the email is previously authorized by the user.

Question 24

Cognitive Behavioral Therapy for Insomnia (CBT-i)

Accepted Answer

Cognitive-Behavioral Therapy for Insomnia modules are available on SleepUp's paid plans, with Sleep Learning, Relaxation & Meditation and Sleep Hygiene modules available on the standard plan, and modules 2, 3, 4 and 5 are available on the premium plan.

To access them, the user must click on “Digital CBT Therapy” on Screen #1, or click on the “Take care of your sleep” icon in the footer, and then they will be directed to “Screen #2 and #3. When going to Screen #2, the user will be able to navigate between the carousel menu at the top and should click on the item "TCCI Digital Therapy". should wait for the controlled release of modules and topics. By clicking on the module, a topic listing screen will be shown (Screen #3), and by clicking on the topic, the user will be able to see the complete content (Screen #4).

The content of each module includes texts, videos, quizzes, audios, quizzes, interactive activities, setting reminders and custom goals. These contents are customized for the user according to the clinical profile and selected goals.

Question 25

Mindfulness Therapy

Accepted Answer

Mindfulness Therapy for Insomnia modules are available on SleepUp's paid plans.
To access them, the user must click on “Mindfulness Therapy” in the “What do you want to do?” menu. on Screen #1, or you can click on the “Nurse Your Sleep” icon in the footer, and then you will be directed to “Screen #2.

When going to Screen #2, the user will be able to navigate between the carousel menu at the top and must click on the item "Mindfulness Therapy", and then, if they are part of the paid plans, they will be able to access the content. Modules are released weekly, and next topics are released the day after the previous one is completed, or under module-specific conditions. By clicking on the module, a topic listing screen will be shown (Screen #3), and by clicking on the topic, the user will be able to see the complete content (Screen #4). The content of each module includes texts and audios.

Question 26

Schedule Remote Appointment

Accepted Answer

Appointment scheduling is available on SleepUp's paid plans. To access it, the user must click on “Psychologist and Sleep Doctor” in the “What do you want to do?” menu. on Screen #1, or you can click on the “Take care of your sleep” icon in the footer, and then you will be taken to “Screen #2. When going to Screen #2, the user will be able to navigate between the carousel menu at the top and must click on the item "Sleep Psychologist and Doctor". .

The user will then be directed to select the desired professional, enter their data and make the payment. The user can schedule, change or cancel appointments 24 hours in advance. After scheduling, the user will receive an appointment confirmation, with the link to the video consultation.

The user will also be able to view the details of the consultation before or after performed by the calendar at the bottom of Screen #2, by clicking on the date of the consultation, and then a new screen with the details will open (Screen #3). The “Consultation via video” button will be available 10 minutes before the consultation, and the user will be able to enter the consultation by clicking directly on the link in the confirmation email received. Consultation via Chat is also available, in this case, the user must click directly on the button “Consultation via chat” at the time of consultation.

Question 27

Menu: How to access

Accepted Answer

For all actions referring to the items and sections listed in the “menu button” located in the upper left corner of the application's homepage, the user must click on it. The menu will then open (Screen #2) with all sections available.

Question 28

Menu: My Account

Accepted Answer

To view the details of my account, the user must, within the menu button (Screen #1) click on “My Account” so that Screen #2 is opened. In this screen the user will be able to see the status of his plan and his profile data.

Change Password
	To change the password, the user must access the profile tab, within the menu item “My Account”, at the bottom of the “My Profile” tab, click on “Change Password” (Screen #1) to be directed to Screen #2 and reset the password.

Delete account
	To delete the account, the user must access the profile tab, within the “My Account” menu item, under the “Emergency Contact” section in the “My Profile” tab, click on “Delete my SleepUp account” (Screen #1) to be directed to Screen #2, where you will be informed of all the data that will be deleted.

On Screen #3, the user must inform the reason for deleting the account, and then he will receive a final alert that all data will be lost, and that this is an irreversible action. After deleting the account, the user will return to the login screen.

My Plan Status
	To view the details of plans and prices, within the menu button (Screen #1) click on “My Account”, and then select the upper tab “My Plan” (Screen #2 to #6).

On these screens, the user will be able to view their current plan and information related to it, such as the Current Plan, Subscription Expiration or Renewal Date, subscription start date, purchase channel (if any), recurrence (if any), and tasting expiration (if any).

Right below the user will be able to see the Status of the Plan. If the plan is Free (Screen #2), by default the user will not see any Status or End Date information. The plan may be listed as:

Active and without pending issues (Screen #3);
    Canceled, with access released until the end date (Screen #4);
    In cancellation, depending on manual update by Sleep up or partner company (Screen #5);
    Pending Payment, where the renewal was not successfully paid (Screen #6)

Question 29

Menu: Plans and Prices

Accepted Answer

To view the details of plans and prices, the user must, within the menu button (Screen #1) click on “Plans and Prices” so that Screens #2 and #3 are opened.
	On these screens, the user will be able to view the available plans and the benefits of each one. If you choose to purchase one, payment will be initiated via app stores, as well as the option to increase the plan (eg: from the free plan to the standard plan, or from the standard plan to the premium plan).

Activate Subscription with Partner
The user can activate a subscription with a partner or a promotional voucher purchased within the app.
For this, the user must, inside the menu button (Screen #1) click on “Activate Subscription with Partner” so that Screen #2 is displayed.
Within Screen #2, the user will be able to choose the company or the Promotional Coupon option to activate their subscription. For details on how to activate each subscription, see the "Sign-in with a Partner" section of the manual.

Question 30

Menu: Rate the App

Accepted Answer

You can go to the store where the app was downloaded to rate it. For this, the user must click on “Evaluate the App” within the menu button (Screen #1). The user will then be directed to the app store for the review.

Question 31

Menu: Follow Our Instagram

Accepted Answer

You can access SleepUp's instagram through the app. For this, the user must, within the menu button (Screen #1) click on “Follow our Instagram”. The user will then exit the app and be directed to SleepUp's Instagram.

Question 32

Menu: Help

Accepted Answer

The application has a help section, to help users with difficulties. To access it, the user must, inside the menu button (Screen #1) click on the item “Help”. Then some options will be displayed for access (Screen #2). Among them are: “App Tutorials”, “Frequently Asked Questions (FAQ)”, “Terms of Use” and “Contact Us”.

App Tutorials
	By clicking on “App Tutorials” in the Help section, the user will be able to see a list of all video support materials on how to use the app or how to do specific tasks within it. By clicking on any of the items, the user will be able to see the content (Screen #2).

FAQ
	You can access a list of frequently asked questions (FAQ) about the SleepUp app. For this, it is enough that in the help session, the user clicks on the item “Frequently Asked Questions”, and then he will be able to view an interactive list with the questions and click on them to see the answers (Screen #1)

Contact
	You can access a SleepUp contact channel within the app. To do so, in the help session, the user simply clicks on the “Contact Us” button at the bottom of the screen, and then he can view on Screen #1 the contact information, a link to contact via Whatsapp, and fill out a form. with a message that will be sent to our team.

Question 33

Menu: Terms of Use and Privacy

Accepted Answer

The user can access and read the terms of use and privacy of the app. It is available in several locations in the app. To access it, the user must access the menu button on the app's home screen in the upper left corner (Screen #1).
The first one is inside the menu button (Screen #2), clicking on the item "Terms of Use and Privacy". And then the user will be directed to the screen with the Terms (Screen #3).

The user will also be able to access the terms in the following items within the menu button:
- Under "Plans & Pricing" at the bottom of the screen (Screen #4)
- In "My Account", at the bottom of the "My Plan" tab (Screen #5)
- In "Help", in the item "Terms of Use" (Screen #6)

Question 34

Disclaimers

Accepted Answer

A disclaimer (Screen #1) will be displayed on the following occasions:

After filling in the sleep diary from the 7th day since entering the APP. (do not submit more after 2 months);
    After clicking complete the "sleep hygiene module" questionnaire. (do not submit more after 2 months);
    After filling in the "ICSI test (Inventory of causes and symptoms of insomnia)" by the list of tests. (do not submit more after 2 months)

If clicks on Yes (Screen #2)

Display the message: "Help improve the sleep of more people by leaving your review in the app store, and compete for a free evaluation from our psychologists in the Psychologist and Sleep Doctor session". The user can choose to enter the store to rate and compete or mark “No thanks” to close the window.

If clicks on No (Screen #3)

Present the message: Give us your feedback on where we can improve and display a field for the user to write. The user can choose to Send Feedback or Close the window.

Question 35

Warnings and/or precautions

Accepted Answer

During the therapeutic process for insomnia, it is important to assess the presence of other psychiatric disorders and clinical conditions.
Some therapeutic techniques are not recommended for people with bipolar disorder, especially in the manic phase, neurological disorders such as epilepsy, other sleep disorders such as parasomnias and obstructive sleep apnea. In these cases, some specific modules will not be enabled, and the user will not have access. Except in cases where the user is accompanied by a doctor or psychologist.

In the case of pregnant women, the elderly, shift professionals, etc., the therapeutic journey will be personalized, with the blocking or release of specific modules, as well as personalized guidelines, reminders and notifications.

SleepUp does not provide diagnostics and the therapeutic modules and clinical tests are not a substitute for medical consultation. Depending on the clinical condition and severity of insomnia, the user will be referred to doctors and psychologists accredited on the SleepUp platform.

SleepUp has a suicide alert system, in which if terms related to taking one's own life, suicide and derivatives are mentioned in the use of the Chatbot, or the person marks that they have suicidal ideation in the Depression Test, an email is sent. with the contact channels for the person, the doctor and the emergency contact registered in the application by the user.

Question 36

Chatbot: Speak with Dr. Luna

Accepted Answer

The application has a chatbot, which allows the user to interact with an artificial intelligence that has ready answers to certain questions, and allows the user to interact. There is a humanized service that takes place from Monday to Friday, during business hours. Chatbot status is indicated by the icon at the top signaling as “Online”.

To access the Chatbot, the user must click on the circle with Dr Luna (Koala) in the lower right corner on the application's Home Screen (Screen #1), and the chatbot will open, where the user can interact in writing or click on the options offered to continue the conversation (Screen #2). The user may, at certain times, end the conversation and evaluate it (Screen #3).

Question 37

Automatic Monitoring: Configuring

Accepted Answer

Samsung Health
	In the carousel menu and in the footer, on the home screen (Screen #1), is the automatic monitoring menu, in which you can enable Samsung Health (Screen #2) giving the permission to automatically synchronize data ( Screen #3). The data automatically obtained by Samsung Health are: sleep stage, number of hours slept, heart rate and steps. You will be able to view the data obtained by Samsung Health, through the daily, weekly and monthly reports (Screen #4). The data obtained automatically is used to pre-populate the sleep diary (Screen #5)
Google Fit
	Google Fit appears, but is currently unavailable. When clicking on it, an alert warns that synchronization with the app “Will be available soon”. (Screen #6)

Question 38

Automatic Monitoring: Oximetry

Accepted Answer

Bluetooth pairing between the app and the oximeter will be available in the monitoring menu. To access it, on Screen #1, the user must click on the “Monitoring” item in the “What do you want to do” carousel menu or click on the “Automatic Monitoring” item in the footer navigation menu.
On Screen #2, the user will see the “Oximeter” option, and when clicking on the arrow next to the name, they will be directed to the screen where the Bluetooth connection with the oximeter starts (Screen #3), following item Pairing with the oximeter.

Question 39

Sleep Screening: Sleep Screening Menu and Onboarding

Accepted Answer

To start the Home Sleep Screening flow, the user accesses the Sleep Screening menu on Screen #1, the user sees a carousel with the onboarding screens on Screen #2, if the user has not yet purchased the Sleep Screening, he will see the purchase screen #3 and then the user will see the welcome screen, Screen #4.

Question 40

Sleep Screening: Filling in personal data

Accepted Answer

When first accessing the Sleep Screening functionality, after going through onboarding the user will need to fill in their personal data on Screen #1, to be able to advance and access the Screening features, and in this way we can learn a little more about the user's profile and generate a report more personalized.

Question 41

Sleep Screening: Completing the General Assessment Anamnesis

Accepted Answer

When first accessing the Sleep Screening functionality, after going through onboarding and profile registration, the user will need to fill out some questions from the General Assessment Anamnesis about their health Screen #1, to be able to advance and access the Screening functionalities, and from this way we can learn a little more about the user's health profile and generate a more personalized report.

Question 42

Sleep Screening: Pair with oximeter

Accepted Answer

In this step, the user can pair the oximeter via Bluetooth with the SleepUp application on Screen #1 or continue without connecting and directly access the My Activities screen on Screen #2.
When pairing, the user will need to turn on the oximeter, turn on the Bluetooth on their cell phone and give location permission only on Android, as it is mandatory to connect via Bluetooth and at this point the user will start searching for the oximeter device #Screen 3, until successfully pairing Screen #4
After pairing, the user can view the oximeter's battery level and perfusion index on Screen #4.

Question 43

Sleep Screening: Oximetry Instructions and Bluetooth Connection Instructions

Accepted Answer

The oximetry instructions will guide the user on the correct use of the oximeter. The Bluetooth connection instructions will guide the user on how to connect the app to the oximeter via Bluetooth.
To access the Bluetooth connection instructions, the user clicks on the Bluetooth Connection Instructions button on Screen #1, then the user will see Screen #2.
To access the instructions for oximetry, the user clicks on the button see instructions for Oximetry on screen #3 or on the activity screen, Screen #4, then the user will see Screen #5.

Question 44

Sleep Screening: Activities and oximetry

Accepted Answer

The activities have the function of presenting the activities required to be carried out, such as appointments with health professionals Screen #1 or if the user does not have any active Sleep Screening plan, Screen #2 will be displayed containing the card to purchase the plan.
When clicking on the "Oximetry" tab, the user will see a list of oximetry tests performed in order of the most recent date Screen #3

Question 45

Sleep Screening: Oximetry details

Accepted Answer

The user can view the details and graphs of an oximetry performed by clicking on Details Screen #1, then the user will view the detailed screen of their oximetry Screen #2.

Question 46

Sleep Screening: Generate technical report

Accepted Answer

If the user wishes to generate the technical report of an oximetry performed in the case of an oximetry lasting more than 4 hours, simply click on Generate Technical Report on the Details screen, Screen #1, a screen will be displayed to confirm whether you really want to generate the technical report Screen #2, user confirming on Screen #2, then a form will be displayed for the user to inform how the night's sleep was using the oximeter Screen #3, after completing the 3 steps, the confirmation screen will be displayed that the report was generated Technical Screen #4.

Question 47

Sleep Screening: Conclusions and guidelines

Accepted Answer

After generating the technical report, the user will be able to view the conclusion and guidance on their oximetry on Screen #1, as well as view the PDF and share by clicking Export Technical Report on Screen #1.

Question 48

Sleep Screening: Settings and Help

Accepted Answer

To configure the oximeter, such as reducing screen brightness, disabling alarms and even resetting the oximeter to factory mode, the user clicks on the gear in the upper right corner of Screen #1, then the possible oximeter settings will be presented as well as tips and help Screen #2

Question 49

EEG Monitoring: Menu and Connection

Accepted Answer

To start the Electroencephalogram Monitoring flow, the user accesses the “EEG Monitoring” menu on Screen #1. The user must have the SleepUp Sleep Track on hand to connect it to the app.

By clicking on the EEG Monitoring section, the user can connect the app to Bluetooth (Screen #2), or they can use the devices section as a shortcut to go to the connection (Screen #3).
If it doesn't find it, it will go to Screen #4 and can try again, or it will go to Screen #5, where you will see the battery levels and the track reading signal with your head. The app will alert the user about the battery or signal level (Screens #6 and #7)

Question 50

EEG Monitoring: Activities and EEG Readings

Accepted Answer

After connecting the band with the application, the user will see the activity screen (Screen #1), which will serve as a panel with everything the user can do, from accessing the last reading, seeing the Bluetooth connection, downloading the readings, accessing settings, reading history, seek help or view EEG reading instructions.

On the EEG Readings screen (Screen #2), the user will be able to view their history of readings that have been saved in the application. If there are no readings, Screen #3 will be displayed. When clicking on “Download Readings”, the user will see a loading screen, indicating how many readings are being uploaded to the app, and the progress (Screen #4)

Question 51

EEG Monitoring: Reading Instructions

Accepted Answer

When accessing the reading instructions, the user will see Screens #1 and #2, which will display the instructions for use the night before and the day after using the band.

Question 52

EEG Monitoring: Reading Details

Accepted Answer

By clicking on an exam that has been loaded into the app, the user will be able to see the reading details (Screen #1). The first block will display the duration of sleep, with a green outline indicating the start and end. Below, the user will be able to see the duration of each sleep stage, in hours:minutes format and as a percentage. Below, the user will be able to see the stages in detail, by period, as well as the transitions.

Question 53

EEG Monitoring: Settings

Accepted Answer

By clicking on the gear icon, the user will be able to access the EEG Strip settings (Screen #1) and will then have some options:

Synchronize track date and time: detects the cell phone's date and time and updates it on the track's hardware.
LED Settings (Screen #2): You can configure the strip's LEDs, which include brightness settings, or whether the LEDs should remain on or off during reading.
Bluetooth Connection Status (Screen #3): shortcut to display the Bluetooth connection screen as well as the connection status.
Reset Device (Screen #4): Resets the strip to factory settings, removing all readings stored on the strip.
Electroencephalogram Instructions: Displays reading instructions with the Sleep Track.
Help: shortcut to access the app's help section.

Question 54

Contact and Service

Accepted Answer

SleepUp has the following service channels for suggestions, questions or complaints:

Email: suporte@sleepup.com.br
Whatsapp Business: +55 (11) 933191375
Opening hours: Monday to Friday, from 9 am to 5 pm.

Question 55

Manufacturer:

Accepted Answer

Fractus Indústria Comércio de Produtos Médicos Ltda.Rua das Rosas, 69 – Jd. das Flores - CEP 17320-000Mineiros do Tietê/SP – BrazilTechnical Manager: Rafael do Nascimento Santos – CREA/RJ 157801

Question 56

Developed by/Exclusive Representative:

Accepted Answer

Developed by/Exclusive Representative:SleepUp Tecnologia em Saúde Ltda.Rua Sao Jorge, 604São Caetano do Sul/SP – CEP: 09530-250

Question 57

Version

Accepted Answer

Version 1.10.0
Last update at  20/02/2025

Instructions for use